I'm always heartened when I hear of people working in institutions who have the courage to break or bend the rules in order to respond to a human, or in this case an animal need in a hospital Emergency Department.
While you are in Australia you might want to download the e-book How to be a Nurse, which Ed of impactEdnurse has put together from posts to his blog. Prepare to be edified and inspired, you don't need to be a nurse either.
Thanks again Ed for your contribution of humour, wisdom and hands-on practical advice. Wonderful! We all benefit.